Warranty Policy

Our products may require maintenance or minor adjustments.  This does not mean that the product is defective.

45-Day Warranty, Lifetime Warranty, DOA and Wrong Item Claims

Please log into your Mae account to begin the return/exchange process or contact our customer service team by email at hi@mae.la with a description of the problem along with your order number (by the allotted time listed below).  Your order number can be found on the upper right corner of your receipt.  If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number.  Replacements are ONLY shipped after the defective item are shipped back to us.  “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from the delivery time.  “45-day Warranty” claims must be reported to us within 45 days from the delivery date.  Lifetime warranty is effective on The Palm Battery (Engraved or Solid) only, restrictions apply.

Your package must be postmarked within 5 days of receiving your return authorization (RMA) number.  We will only replace defective items with working items of the same model.

Shipping Costs

Customer assumes all costs in shipping items back to us and we assume the cost in shipping replacements to the customer.  Shipping cost incurred are non refundable.  All replacement/repaired products are shipped USPS first class.  We recommend using delivery confirmation/tracking when shipping packages to us.

45-Day Warranty

Please test all products for defects upon receiving your order, especially when ordering in bulk.  Please notify us immediately if an item is DOA/defective.

All products (unless specifically stated otherwise), carry an implied, industry-standard 45-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.  The 45-Day warranty begins on the day the product is delivered and not on the day it was put to use.

Items not covered under our 45-day warranty: cartridges, e-liquid, CBD products, and clearance items.

Scratches and discoloration are considered normal wear and tear and is not covered by warranty.

Lifetime Warranty

Lifetime warranty is effective on The Palm Battery (Engraved or Solid) only, restrictions apply.

Dead on Arrival (DOA)

DOA items must be reported to us within 72 hours of receiving them.

Order Cancellation Policy

Please submit any cancellation via email to hi@mae.la.  Once the order has been shipped, we will not be able to cancel your order.

Compatibility

We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.